Pune, India

Hello,

I'm Aditya Kumar

I’m a Customer Success Manager and a product enthusiast based in Pune, India. I have unwavering passion and energy for people and customer experience.
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A little about me

Thanks for stopping by. For the past 7 years, I’ve excelled in customer success and strategy consultant teams at some of US early stages start-up's. In 2022, I joined the customer success team at Avoma, where I'm proud to be part of a team making virtual meeting workflows more efficient for my clients.

I have an unwavering passion and energy for people and product, which has proven as a valuable asset in my career. I believe the best customer experiences come from genuine empathy, while always maintaining a friendly, positive and energetic character.

November 2022 – Current

Avoma

As a Customer Success Manager at Avoma, I drive tangible ROI for 120 clients by optimizing workflow and saving each user 4+ hours weekly. Through automated admin tasks and insightful pipeline reviews, I empower customer facing client roles to close deals with greater confidence.


June 2019 – November 2022

Onlinesales.ai

As a Senior Strategy Consultant focused on key marketplaces across the EMEA & APAC regions, I've spearheaded initiatives that have propelled a staggering 39% YoY growth, translating to an impressive revenue boost of approximately 1 million USD.

At the heart of this success is Onlinesales.ai, an innovative E-Commerce monetization platform that empowers marketplaces to tap into a new revenue stream by harnessing 7% of their GMV as ad revenue. This platform is not just a tool; it's a game-changer for marketplace monetization strategies.
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West Hotel
September 2017 – December 2020

Hunchoo

Hunchoo's journey began in my college's second year, sparked by the desire to earn while learning. Inspired by visionaries like Steve Jobs and Elon Musk, I was driven to infuse value into every aspect of my work. This ethos became Hunchoo's cornerstone. Despite the venture's closure in 2020, it proudly amassed a revenue of 9.2 lacs INR (11,000 USD).